The following questions and answers were put together in order to help answer commons questions.  If you need further information, please contact Human Resources or the AIS Help Desk.

GENERAL TOPICS

• What if I don’t have a computer at my desk at work?
• What if I don’t know my Employee ID number?
• I am a first time user of an SSFHS computer system.  What’s my Network Password?
• How do I Login to the Employee Self-Service site?
• How secure is my system information?
• The screen looks odd and I can’t see the whole page, what is wrong?
• What can I view and edit on the Employee Self-Service?
    

RECRUITING ACTIVITIES

• How do I find out what jobs are available?
• What does Transfer mean?
• What is the process to Transfer? 
• Are all sections of the application required and do I need to answer the screening questions?
• Do I need to list all the positions I have held?
• Is there a way to see a list of the positions I have applied for, as well as where my application is in the hiring process?
• Need Help?
    

PERSONAL INFORMATION

• How do I access my personal information?
• How do I notify you of a change in address or phone number?
• What if my name or martial status changes?
    

PAYROLL & COMPENSATION

• How do I access my payroll?
• When can I view my paycheck?
• If I can see my check online, are my funds available?
• Will I still receive my check stub in the mail? 
• What if I need a copy of my paycheck information?
• What if my paycheck does not print properly (i.e., cuts off the right side)?
• When I print my paycheck, it only prints the toolbar and the rest of the page is blank.  Why?
• Are my payroll records kept any differently from my direct deposit records?
• Will anyone else (internally) be able to view or get into my payroll advices?
• What if I find a discrepancy on my pay statement?
• What happens if I should leave SSFHS – will a complete record be available to me?

GENERAL TOPICS

Q:  What if I don’t have a computer at my desk at work?
A:  Please visit the Kiosks located in various places on the Home Hospital, St. Elizabeth Medical Center, and St. Clare campuses. Go to http://eserve.glhsproven.org or http://eserve.stclaremedical.org.  In order to login, type in your six-digit numeric Employee ID (found on your badge) and your network password.

Q:  What if I don’t know my Employee ID number?
A:  Your Employee ID number is your 6-digit number located on the back of your employee badge.

Q:  I am a first time user of an SSFHS computer system.  What’s my Network Password?
A:  If you have never logged on any SSFHS computer system before, you have an 8-digit Default Password.  Your default password contains:

• Default Password:  lower case hospid, lower case hospid, last 4 digits of SS#, UPPER CASE HOSPID, UPPER CASE HOSPID
  • i.e., cc1234CC or ss1234SS
• Greater Lafayette Health Services is Hospital C
• St. Clare Medical Center is Hospital S

Note:  Your Default Password is only good one (1) time.  You must Reset/Change your password.

Go to either http://eserve.glhsproven.org or http://eserve.stclaremedical.org and click Reset Password & Lookup ID.  First, lookup your ID by clicking ID Lookup Tool. Type in your 6-digit employee ID number and the last four digits of your SSN# - this will provide your Active Directory ID. 

Once you have your Active Directory ID number (i.e., 6-digit employee number, cqzu1, or sqzu1), login typing your Active Directory ID number.  This will allow you to begin the reset/change your password process.  Then type in your default password.  Your default password is only good one (1) time.  You must reset your password in order to enter the employee self-service.  Refer to the P-Synch – Resetting Your Password User Manual for specific instructions. 

For further password assistance, please contact your manager or Human Resources to obtain your default password.  Also contact the AIS Help Desk at 3000 (speed dial from GLHS), 8708 (speed dial from SCMC), or 317-532-7800 extension 6216.

Q: How do I Login to the Employee Self-Service site?
A:  Go to http://eserve.glhsproven.org or http://eserve.stclaremedical.org.  Click the Sign-In button.  You will be asked to type in your Employee ID number, which is located on the back of your employee badge and your network password.

Q:  How secure is my system information?
A:  It is very secure.  The employee self-service is on the SSFHS internal network.  There are multiple firewalls in place that keep unwanted visitors off the system.  It has all the security any other SSFHS confidential application or system has. 

Q: The screen looks odd and I can’t see the whole page, what is wrong?
A:  Most likely your PC screen resolution is set to 800/600.  For ease of use with the system, we recommend a screen resolution setting of 1024x768 with 1152x864 possibly yielding better viewing results.  This setting is typically found under the “My Computer>ControlPanel>Display>Settings>Screen Area” on most computers.

Q:  What can I view and edit on the Employee Self-Service?
A:  The features you can access include:

RECRUITING ACTIVITIES

Q:  How do I find out what jobs are available?
A:  Go to http://eserve.glhsproven.org or http://eserve.stclaremedical.org.  Click the Login button.  Then click Employee Self-Service, click Recruiting Activities, and click View Job Postings.  You may search by job categories, locations, keywords in job title, regular/temporary and full/part-time.  Refer to the Recruiting Activities User Manual for specific instructions. 

Q:  What does Transfer mean?
A:  Eligible employees have the opportunity to apply for any posted job opening within the Western Region for which he/she is qualified.  A current employee is eligible to request a transfer if the employee meets all of the following criteria: 

• Worked at least six (6) months in current position
• Satisfactory attendance record as defined by the organization’s attendance procedure
• Satisfactory performance record

Refer to the Transfer Policy on Gator or St. Clare’s Intranet.

Q:  What is the process to Transfer? 
A:  Once you locate a position to pursue, place it in the job basket and then apply for the job in the job basket.  Next, complete the online resume.  Once completed, the online resume is reviewed by Human Resources and forwarded to the hiring manager for their review.  If the hiring manager is interested in your application, the hiring manager will make contact with your current manager to ensure that you are eligible for a transfer.  If you are eligible for a transfer and the hiring manager is interested in you, the hiring manager should make contact with you.   You will be able to check on the status of your application in the future by logging back into your secured account.

Q:  Are all sections of the application required and do I need to answer the screening questions?
A:  Yes.  It is your responsibility to ensure that all sections of the online application are completed including the screening questions.  Incomplete or improperly completed online applications may be rejected even if you are qualified for the position.  It is your responsibility to be sure that your online application reflects the required work experience and education needed to meet the minimum requirements for the position(s) for which you are applying.

Q:  Do I need to list all the positions I have held?
A:  Yes.  Your application must be a complete and accurate representation of your work experience and education.  Please be sure your application includes the following information: 

• Job title
• Name of company/employer
• Starting and ending dates
• Job duties

Q:  Is there a way to see a list of the positions I have applied for, as well as where my application is in the hiring process?
A:  Yes, you may view a list of the positions you have applied for and track the status of your application by returning to the Employee Self-Service page (after login).  Click Recruiting Activities and then click View Application Status. You will be able to view the positions you have applied for and the status of your application. 

Q:  Need Help?
A:  If you have questions or encounter any difficulties completing your online application for Greater Lafayette Health Services, please call (756) 423-6175 during regular business hours, 7:00AM – 4:00PM Monday through Friday for assistance or visit http://eserve.glhsproven.org.

OR

If you have questions or encounter any difficulties completing your online application for St Clare Medical Center, please call (765) 364-3114 during regular business hours, 8:00AM – 4:30PM Monday through Friday for assistance or visit http://eserve.stclaremedical.org.

PERSONAL INFORMATION

Q:  How do I access my personal information?
A:  Go to http://eserve.glhsproven.org or http://eserve.stclaremedical.org.  Click the Login button.  In order to login, type in your six-digit numeric Employee ID (found on your badge) and your network password.  Click Employee Self-Service and then click Personal Information.  For instructions on how to navigate through Personal Information, please review the Personal Information User Manual or the online demonstration. 

Q:  How do I notify you of a change in address or phone number?
A:  The address and phone number change can be done online.  From the Employee Self-Service page (after you provide your login information), you can select Change Addresses and Change Phone Numbers.  From there, you may change your address, e-mail address, and telephone number.  Refer to the Personal Information User Manual for specific instructions on http:///eserve.glhsproven.org or http://eserve.stclaremedical.org.

Q:  What if my name or martial status changes?
A:  You will only be able to view your name and marital status online.  To change your name or martial status, please visit:

Greater Lafayette Health Services:
Please visit the Human Resources office located at 920 N. 14^th Street, Lafayette, Indiana on Monday through Friday between 7:00AM through 4:00PM and provide proof of name or marital status change.  Please provide Marriage License, Driver’s License, Social Security Card, US Passport, etc.
OR
St Clare Medical Center:
Please visit the Human Resources office located at 1710 Lafayette Road, Crawfordsville, Indiana on Monday through Friday 8:00AM through 4:30PM and provide proof of name or martial status change.  Please provide Marriage License, Driver’s License, Social Security Card, US Passport, etc.

PAYROLL & COMPENSATION

Q:  How do I access my payroll?
A:  Go to http://eserve.glhsproven.org or http://eserve.stclaremedical.org.  Click the Login button.  In order to login, type in your six-digit numeric Employee ID (found on your badge) and your network password.  Click Employee Self-Service and then click Payroll and Compensation.  For instructions on how to navigate through Payroll and Compensation, please review the Payroll and Compensation User Manual or the online demonstration.

Q:  When can I view my paycheck?
A:  You will be able to access your paycheck information beginning on Wednesday prior to Friday’s payday.

Q:  If I can see my check online, are my funds available?
A:  No, funds will still be available in your bank account on Friday morning.

Q:  Will I still receive my check stub in the mail? 
A:  As of now, yes, you will receive your check stub in the mail.

Q:  What if I need a copy of my paycheck information?
A:  If a paper advice is needed, you may print on a secured printer or if using a Kiosk, there is a printer available.  You may also print at home.  It is preferred that you only print your check when you absolutely need to do so in order to save paper.  Do not print your pay advice on a shared printer for confidentiality.  Please make sure to Sign out of the computer when you are finished, and please make sure not to leave any pay advices on the printer.  Please note that a printed pay statement does not look like your current printed paycheck stub.

Q:  What if my paycheck does not print properly (i.e., cuts off the right side)?
A:  This may be due to your pc settings.  To fix the problem decrease your print margins.   Click File, Page Setup, and reduce the left and right print margins.

Q:  When I print my paycheck, it only prints the toolbar and the rest of the page is blank.  Why?
A:  Your cursor is not in the print area.  If this problem occurs, simply click on a field within the print page.

Q:  Are my payroll records kept any differently from my direct deposit records?
A:  No.  This data is kept within the SSFHS infrastructure system as any other confidential payroll or benefit data.

Q:  Will anyone else (internally) be able to view or get into my payroll advices?
A:  Yes, but only the corporate payroll administrators.

Q:  What if I find a discrepancy on my pay statement?
A:  Follow normal procedures.  Talk to your Manager about the discrepancy.  No changes can be made without your Manager’s written authorization.  In addition, no changes will be made before the normal adjustment period for our facilities. 

Q:  What happens if I should leave SSFHS – will a complete record be available to me?
A:  Yes.  You can print your entire record should you ever need to.